Refunds
Once a payment has been made for credits, services, or features within Dreamboat Dating (the “Services”), that payment is non-refundable, except as set out below.
Refund of Unused Credits
If you have unused credits remaining on your account, you may request that these be refunded to you. To protect our platform, our users, and the integrity of the payment system — and to comply with our obligations under South Africa’s Financial Intelligence Centre Act, 2001 (FICA) and related anti-money-laundering regulations — all credit refund requests are subject to a verification process before any funds are released.
As part of this process, we may require you to:
- Confirm your identity, consistent with the identity verification already completed on your account;
- Provide proof that the original payment method belongs to you (such as a bank statement or card confirmation);
- Provide any other documentation we reasonably require to confirm the legitimacy of the transaction and the refund request.
We reserve the right to delay, decline, or reverse a refund request where we cannot reasonably verify the source of funds or the identity of the person requesting the refund, where we suspect the request is fraudulent, or where we are required to do so by law. Approved refunds will only be paid back to the original payment method used, and will not be issued in cash or to a third party.
Why we do this
We take our responsibility to prevent fraud and money laundering seriously. Requiring verification before releasing funds helps ensure Dreamboat Dating cannot be used to move money through the platform for improper purposes, and helps protect all of our users.
Delivery policy
Dreamboat Dating is a digital service. Credits and paid features are delivered electronically and are typically reflected in your account balance immediately upon successful payment confirmation. No physical goods are shipped. If a payment succeeds but credits do not appear within a reasonable time, contact support@dreamboatdating.com.
Export Restrictions
Dreamboat Dating provides a digital service with no physical goods and is therefore not subject to standard export/import controls on physical merchandise. Access to the Service may nonetheless be restricted in jurisdictions subject to South African or applicable international sanctions or embargoes, consistent with our Terms and Conditions.
Contact Us
If you have any questions about this Refund Policy, please contact us at refund@dreamboatdating.com.
Last Updated: 3 December 2025